Travel Insurance Partners
We continually look for ways to share the wealth and enrich the lives of those we meet, and have partnered with a number of organizations and programs who share our vision.
We recommend that you consider purchasing a travel protection plan, so you can relax and enjoy your trip with some peace of mind. For your convenience, InnerSea Discoveries Alaska, Inc (dba UnCruise Adventures) offers a travel protection plan, provided by Travelex Insurance Services.*
* Available to guests who have a primary residence in the U.S.
844.204-0943 and reference Plan Number 727A-0522 (or 352A-1219 if you are a resident of PA.).
Travelex Insurance Services
Under Public Law 89-777, the FMC requires vessels having berth or cabin accommodations for 50 or more passengers and which embark passengers from U.S. ports to maintain acceptable evidence of financial responsibility to indemnify passengers for nonperformance of transportation. InnerSea Discoveries maintains an escrow agreement to protect passenger payments for water transportation. This escrow agreement has been reviewed and approved by the Federal Maritime Commission.
Travel Protection FAQ's
UnCruise Adventures is affiliated with or members of the following list of organizations. We have chosen these organizations to affiliate with because we share common values toward adventure travel.
Q: How do I file a claim?
File a claim by simply calling Travelex at 1-855-205-6054 or faxing your claim to 1-715-303-6328. To initiate your claim online, visit the Travelex website.
Q: How do the protection plan benefits work?
The travel protection plan will allow you to claim against the plan for specific covered reasons and events, subject to all terms and conditions of the plan.
Q: How do I check the status of a claim I've filed?
You can check the status of your claim at any time by calling the Claims Department at 1-855-205-6054.
Q: What is included under nonrefundable costs?
Nonrefundable costs include all of your covered trip deposits/ payments that would be forfeited and nonrefundable due to cancellation prior to trip departure. Be sure to consult your travel coordinator to determine what costs are nonrefundable for your particular trip as cancellation policies vary.
Q: What is a Pre-Existing Medical Condition and can a pre-existing condition be covered under this plan?
A pre-existing condition is a medical condition for which there is treatment, or a recommendation for treatment, diagnostic test or exam; or for which drugs or medicines are prescribed during the 180 day period prior to the date the plan payment has been received by the Policyholder. This plan does provide a waiver for pre-existing conditions. Please also note that you may be eligible for coverage for losses caused by reasons other than those related to an existing medical condition. In order to be eligible for the pre-existing medical condition exclusion waiver, the plan must be purchased within 21 days from the date you paid your initial Covered Trip payment, the full trip cost is insured, and the traveler is medically able to travel at the time of plan purchase.
Q: What does the travel protection plan offer?
The Travel Protection plan helps provide coverage under the following base plan benefits: Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay/Missed Connection, Baggage & Personal Effects, Baggage Delay, 24 Hour Accidental Death & Dismemberment, and more.